OUR SERVICE PROMISE
TO BE OUR BEST, WE HAVE TO DO OUR BEST.
- I promise to learn and greet each guest by name
- I promise to greet clients before they greet me
- I promise to care about our clients time they have devoted to us and therefore will make that time efficient and enjoyable
- I promise to communicate with each client with eye contact, a smile and our customer service vocabulary
- I promise to gain complete knowledge of both Lavish and Aveda, so that I can answer questions and/or solve challenges the moment they arise
- I promise to always evaluate my own as well as my peers customer service
- I promise to create an “above and beyond” atmosphere
- I promise to fulfill all of Lavish and Aveda’s systems, rituals and guidelines so that each guest receives the best possible care and service