WELCOME TO THE TOP OF THE PYRAMID.

Appearance + Dress Code

Professionalism is paramount at Lavish. Our appearance and dress code is in place to make our guests as well as yourself, know you mean business. We take this very seriously and reserve the right to send a team member home to change if leadership finds the dress diverting from our standards set below.

All Black Attire. Unless otherwise pre-determined by uniforms.
We allow you to accessorize with color (i.e. scarf, shoes, belts, jewelry, etc.)
No denim, or black demin
No sleeveless shirts
T-Shirts are allowed, however only fashion style, Aveda branded and/or Lavish branded are allowed
Shorts are not allowed
Sandals are not allowed, please no "click clack" shoes.
Sneakers are allowed, however only fashion style - Vans, Converse
Hair must be styled fashionably. Aveda hair color is to be used if you color your hair but if another brand is worn, a guest must be able to replicate with Aveda
If makeup is normally worn, please be consistent. Aveda makeup is encouraged, but if another brand is worn, a guest must be able to be replicated with Aveda makeup

LUXURY LANGUAGE

We wish to convey to our guests a professional, luxurious experience with every phone call, visit or conversation we have with them. Therefore, we have incorporated certain words and phrases we wish you to use and become part of your vocabulary.

WORDS AND PHRASES TO USE AND NOT TO USE

• Instead of “yeah” or “uh-huh” or “OK” or “sure” you must say: "Certainly" or "Absolutely" or "yes ma’am", "yes sir"

• Instead of “your welcome” or “no problem” you must say: "My Pleasure" or "Our Pleasure"

• Instead of “What’s your name?” you must say: "May I have your name please?"

• Instead of “Let me see” or “Let’s see” you must say: "I can check on that for you" or "I can check our availability"

• Instead of “What’s your phone number?” you must say: "May I get your phone number please?"

WHERE DO YOU PARK?

Each Lavish location is lease obligated by our landlords to their designated employee parking. Not following this rule can result in a fine and/or towing by the Landlord for the violator.

Plus - all prime parking spots are to be reserved for guests. Here is a list of each locations parking criteria:

• Webster: Parking lot away from main entrance

• Baybrook Mall: Designated Employee Parking area

BREAK POLICY

Employees are allotted either two 15 minute breaks or one 30 minute break per shift. Breaks are to be taken only after four consecutive working hours. Hourly employees must clock-out if they opt for the 30 minute break.

WORK SCHEDULE EXPECTATIONS AND TIME OFF POLICIES

It’s very important that each team member fullfills their obligation to their work schedule. Any variations can upset not only the guests your are responsible for, but also for guests throughout the day.

If you are sick, please call the moment you feel you can not come to work. This will allow us to either find replacements or reschedule guests with another service provider.

If you would like to ask off for a particular day, you may do so by clicking the “Time Off” link under + Resources.

EMPLOYEE DISCOUNTS

One of the many privileges of working at Lavish Salon is the employee discount! This discount is not to be abused and will be monitored closely.
As an employee of Lavish a discount of 40% off retail is permitted. Payment is required at time of purchase to receive items off the shelf. You are also permitted to purchase back bar products as well. Back bar orders will be ordered on the last Tuesday of every month and distributed the following Wednesday in huddle. Products must be paid for at that time. Cash or Credit Card only, No payroll deductions will be allowed.
As an employee of Lavish we encourage you to use and wear Aveda products.
All employee services must be approved by management prior to booking through getlavishtribe.com. Employees services are allowed Monday-Wednesday.
Family services are allowed Monday-Wednesday only.
Services you provide for friends etc, must be done on your time and product charge paid in advance.
For Coloring services you must pay all product charges.
Haircutting services are at no charge.
Keratin Treatments must be approved by management and will be charged at product cost.

PAYROLL & TIME CLOCK POLICIES

Lavish pays all salaried, commissioned and hourly employees on the 1st and 15th of every month. The pay periods are as follows;

1st: 11th of previous month to 25th of previous month.
15th: 26th of previous month to 10th of current month

Lavish pays via direct deposit or paper check. However we highly encourage you to fill out your direct deposit information and turn in as quickly as possible.

All hourly employees are required to clock in and out through our salon management program, SalonBiz at the location they work. Failure to clock in or out requires a supervisor to correct the time for you. If you fail to get this corrected before the end of the pay period, the hours will not appear on that check.

STAY UP TO DATE

Click here to join our Lavish Tribe Facebook Group.

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