INYU Training

Complete each "Guest Care Track INYU Training" Section
Email each section to getlavishmanagment@gmail.com
and have management sign and date tracking sheet when completed.

Excuse the Excuses

Putting the Care in Guest Care

Pre-Booking: Ensuring Guest Care

Up-Selling and Cross-Selling

The Role of the Guest Care Coordinator

Speaking the Language

The $1000 Service

Greeting and Tours

Effective Scripting

Sell is a Four Letter Word

Internal Customer Care

Retail 101

The 10 Commandments of Service

The 3 Word Workshop

The Name Game

Accountability Begins with Me